Terms of service
(see below for Danish)

DoX Visas & Legalisations ApS

Sværtegade 3, 3rd floor
1118 Copenhagen K
Phone: + 45 77347794
CVR: 41201096

Thank you for using our services.

By using our services you agree to the following terms. Please read them carefully.

These conditions are applicable to all services provided by DOX Visas & Legalisations ApS (referred to below as ”DOX”).

Any changes should be agreed upon in writing between DOX and the client.

These conditions regulate DOX’s liability in the execution of DOX’s services once the client has received an order confirmation by e-mail.

DOX’S LIABILITY

DOX is liable for delays and errors that occur due to DOX’s negligence. The limitations of DOX’s liability are stated below.

If DOX does not execute the service within the requested deadline or if there are delays or damages in the services executed, the client, in the event of DOX’s negligence, may demand price deductions, cancellation or rectification.

In the event of errors due to DOX’s negligence we always reserve the right to, within a reasonable amount of time, rectify the error before another sanction is demanded by the client.

DOX cannot be held liable for delays or errors that are due to embassies, consulates, authorities, transports or any other third parties. Including suppliers and/or partners recommended by DOX.

In the event of damage or loss of documents that the client has entrusted to DOX and that are a direct result of DOX’s negligence, DOX agrees to compensate for the client’s direct costs for rectifying such damage or for the replacement of the lost documents. However, DOX’s total liability is limited to DKK 1500.

Documents refer to passports, visas, export documents and other similar documentation.

DOX is not liable in any case for damage to or loss of documents caused by the embassies, consulates, authorities, transporters or other third parties. Including suppliers and/or partners recommended by DOX.

INDIRECT DAMAGES

DOX is not liable for indirect damage in any case. Indirect damage such as lost trading profits, lost income, missed travel arrangements, delays, cancellations, financial and other losses due to denial or delay in processing and other similar damage.

DOX is not liable in any case for indirect damages caused by the embassies, consulates, authorities, transporters or other third parties. Including suppliers and/or partners recommended by DOX.

SERVICE

DOX employees will provide the client with updated information regarding requirements, procedures and fess. DOX can however not warrant that the information provided is at all times error free due to unexpected and immediate changes not communicated by the embassy and/or instance.

Requirements, fees and processing times provided to the client by a DOX employee are subject to change without notice, including application forms and additional documentation required by embassy and/or processing instance.

CLAIMS

If the client wants to present demands for liability against DOX, the client must inform DOX by sending an e-mail to info@doxvl.dk no later than 2 weeks after DOX should have completed the service. If the claim is not made within the 2 weeks or in the prescribed manner, the client loses the right to present a claim for liability to DOX.

PAYMENT TERMS

Payment in full is to be made in advance, unless otherwise agreed upon between DOX and the client. DOX will send a payment link* to the client once the processing option has been determined by DOX and the client. An invoice will be attached for the clients reference. Should any unexpected changes in fees occur in the processing of the clients case, DOX will send an additional payment link once the case is completed.

Payment by invoice can be agreed upon between DOX and client after DOX has completed a credit rating. If payment exceeds the due date, DOX is entitled to make additional charges to cover payment reminders and interest on payment as regulated by the law. If an agreement has been made between DOX and the client to proceed with payment by invoice, an additional surcharge of 4% interest will be added to the invoice on expenses covered by DOX.

*Please note that all private clients will receive a payment link with the invoice. All corporate clients will receive an invoice by e-mail. The invoice must be paid by bank transfer and according to any agreement set up between DOX and the client.

REFUND POLICY

If cancelling a service, the client may be entitled to a refund. If an ongoing case has been submitted to an embassy/instance by DOX, no refund will be given. If the case is cancelled before submission, the client will only be charged 500 DKK excl. pick up and return costs. By accepting DOX’s terms of services you agree to waiving off the normal 14 days cooling period.

Vores servicebetingelser

DOX Visas & Legalisations ApS

Sværtegade 3, 3.
1118 København K
Tlf.: +45 7734 7794
CVR: 41201096

Tak fordi, I benytter jer af vores services.

Ved at benytte vores service giver I samtykke til nedenstående betingelser. Venligst læs dem grundigt igennem.

Disse betingelser er gældende for alle services, som DOX Visas & Legalisations ApS (herefter ”DOX”) udbyder.

Eventuelle ændringer kan ske ifølge skriftlig aftale mellem DOX og kunden.

Disse forhold styrer DOX’s ansvar i udførelsen af DOX’s services efter at kunden har modtaget en ordrebekræftelse på e-mail.

DOX’S ANSVAR

DOX er ansvarlig for eventuelle forsinkelser eller fejl, som måtte opstå som følge af DOX’s forsømmelse. Begrænsningerne af DOX’s ansvar er fremsat herunder.

Hvis DOX ikke udfører servicen indenfor den angivne tidsfrist, eller hvis der opstår forsinkelser eller andre problemer med den udførte service, har kunden ret til at kræve et afslag i prisen, annullering eller udbedring.

I tilfælde af skader, som opstår som følge af DOX’s forsømmelse forbeholder vi os altid retten til, indenfor rimelig tid, at udbedre skaden inden kunden fremsætter yderligere krav.

DOX kan ikke stilles til ansvar for forsinkelser eller skader, som skyldes transport, ambassader, konsulater eller andre instanser samt tredjemand, inklusive leverandører og/eller samarbejdspartnere anbefalet af DOX.

I tilfælde af skade eller tab af dokumenter som kunden har overdraget til DOX og som er en direkte konsekvens af DOX’s forsømmelse, erklærer DOX sig villig til at kompensere kunden for dennes direkte omkostninger i forbindelse med at afhjælpe fejlen eller erstatte de tabte dokumenter. DOX’s totale ansvarshæftelse beløber sig til DKK 1.500. Med dokumenter menes pas, visa, eksportdokumenter og lignende dokumentation.

DOX har ikke ansvar for skader eller tab af dokumenter forårsaget af ambassader, konsulater, autoriteter, transportører eller anden tredjemand, inklusive leverandører og/eller samarbejdspartnere anbefalet af DOX.

INDIREKTE SKADE

DOX er på ingen måde ansvarlig for indirekte skade. Med indirekte skade menes tabt indtjening, forspildte rejseplaner, forsinkelser, annulleringer, økonomiske eller andre tab som skyldes afslag eller forsinkelse af sagsbehandlingen eller lignende skade.

DOX kan heller ikke på nogen måde stilles til ansvar for indirekte skader forårsaget af ambassader, konsulater, autoriteter, transportører eller øvrig tredjemand, inklusive leverandører og/eller samarbejdspartnere anbefalet af DOX.

SERVICE

Ansatte ved DOX vil holde kunden opdateret om krav, retningslinjer og gebyrer. DOX tager imidlertid forbehold for eventuelle fejl som følge af pludselige og uforudsete ændringer, som ikke er kommunikeret ud fra ambassaden og/eller den pågældende instans.

ERSTATNINGSKRAV

Hvis en kunde vil fremføre krav om erstatning fra DOX skal denne informere DOX via e-mail til info@doxvl.dk ikke senere end 2 uger efter at DOX skulle have fuldført servicen. Hvis kravet ikke fremføres inden for 2 uger, eller i overensstemmelse med forskrifterne, vil kunden miste retten til at fremføre sit krav.

BETALINGSBETINGELSER

Betaling med frigørende virkning skal foretages på forhånd, med mindre andet er aftalt mellem DOX og kunden. DOX sender et betalingslink* til kunden, så snart sagsbehandlingsvalget er aftalt mellem DOX og kunden. En faktura vedhæftes til kundens reference. Såfremt en uforudset ændring af gebyret måtte opstå i løbet af behandlingen af kundens sag, vil DOX fremsende endnu et betalingslink, når sagen er færdigbehandlet.

Fakturaindbetaling kan aftales mellem DOX og kunden efter at DOX har udført en kreditvurdering. Såfremt kunden overskrider tidsfristen for indbetaling har DOX lovpligtigt ret til at pålægge yderligere gebyrer for at dække betalingspåmindelser og renter ved forsinket betaling.

Hvis der er indgået aftale mellem DOX og kunden om at gå videre med betaling af faktura, tillægges fakturaen et gebyr på 4% i rente på omkostninger som er dækket af DOX.

*Bemærk venligst at private kunder vil modtage et betalingslink med fakturaen. Alle virksomhedskunder vil modtage en faktura via e-mail. Fakturaen skal betales via bankoverførsel og iflg. overenskomst mellem DOX og kunden

BETINGELSER FOR TILBAGEBETALING

Hvis en service annulleres, har kunden ret til tilbagebetaling. Hvis en påbegyndt sag er afsendt af DOX til ambassaden/instans, sker der ingen tilbagebetaling. Hvis sagen annulleres inden afsendelse bliver kunden kun opkrævet DKK 500 ekskl. afhentning og returomkostninger. Ved at acceptere DOX’s servicebetingelser giver kunden automatisk afkald på den normale 14 dages fortrydelsesfrist.